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20 Nov 2024
Extended reality offers new training capabilities

New augmented reality and virtual reality technologies can provide effective training capabilities for data center staff but are not yet a complete substitute for in-person training.

14 Nov 2024
Operators struggle to retain staff and fill vacant positions

Staff shortages and recruitment challenges remain the key workforce challenges facing data center owners and operators in 2024. This report highlights some of the findings from the Uptime Institute Staffing and Recruitment Survey 2024.

Data Reports 5 min read
 
21 Aug 2024
Building trust: working with AI-based tools

Trust in AI as a tool for data center operations has declined sharply in the past three years. It is possible to control for the factors that drive mistrust — and see better outcomes when employees interact with AI-based systems.

25 Jul 2024
Digital EOPs: the appliance of science

Many data center operators are unaware that digitizing process documentation can impact staff performance. Understanding human psychology enables team leaders to create more effective digital versions of procedural documents.

 
Effective EOPs: how cognitive science can help

While EOPs are intended to help staff address events that can lead to downtime, many are difficult to follow in an emergency. Applying cognitive psychology concepts during their creation can improve comprehension and reduce human error.

27 Feb 2024
Long shifts in data centers — time to reconsider?

Data center operator shifts typically range from seven to 12 hours. Longer shifts are often preferred by employees, but can introduce significant risks.

Operators struggle to overcome ongoing staff and skills shortage

Short-term tactics to reduce staff shortages are failing to offset the aging out of staff. Companies are neither investing in the retention and development of staff nor are they expanding their search to underutilized talent pools.

What role might generative AI play in the data center?

The propensity to confidently give false information likely disqualifies generative AI from operational decision-making. However, this type of AI, with human supervision, could enhance other aspects of data center management.

 
Data center staff shortages don’t need to be a crisis

In every region of the world, data center capacity is being dramatically expanded. Across the board, the scale of capacity growth is stretching the critical infrastructure sector’s talent supply. The availability (or lack) of specialist staff will be...

Data center staff on-site: engineering specialists or generalists?

The pandemic has led to a renewed interest by data center managers in remote monitoring, management and automation. Uptime Institute has fielded dozens of inquiries about these approaches in recent months, but one in particular stands out: What will ...

The people challenge: Global data center staffing forecast 2021-2025

As the data center build-out continues globally, many more people will be needed to design, build and operate this critical infrastructure. This report analyzes workforce requirements — by region, data center type and education.

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