UII UPDATE 237 | Q1 2024
Intelligence Update

Long shifts in data centers — time to reconsider?

Human error has been — and remains to be — a major cause of outages in data centers. Uptime Intelligence’s research shows that about four in 10 operators have had a major outage in the past three years in which human error played a role (Annual outage analysis 2023). Half of these respondents said errors were made because staff failed to follow the correct procedures.

Thorough training, regular practice in equipment testing and work experience all help to reduce these errors — particularly in an emergency when a prompt reaction is crucial. An often underappreciated factor is the importance of mental performance and the effects of fatigue.

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