New augmented reality and virtual reality technologies can provide effective training capabilities for data center staff but are not yet a complete substitute for in-person training.
Staff shortages and recruitment challenges remain the key workforce challenges facing data center owners and operators in 2024. This report highlights some of the findings from the Uptime Institute Staffing and Recruitment Survey 2024.
Trust in AI as a tool for data center operations has declined sharply in the past three years. It is possible to control for the factors that drive mistrust β and see better outcomes when employees interact with AI-based systems.
Many data center operators are unaware that digitizing process documentation can impact staff performance. Understanding human psychology enables team leaders to create more effective digital versions of procedural documents.
While EOPs are intended to help staff address events that can lead to downtime, many are difficult to follow in an emergency. Applying cognitive psychology concepts during their creation can improve comprehension and reduce human error.
Data center operator shifts typically range from seven to 12 hours. Longer shifts are often preferred by employees, but can introduce significant risks.
Short-term tactics to reduce staff shortages are failing to offset the aging out of staff. Companies are neither investing in the retention and development of staff nor are they expanding their search to underutilized talent pools.
The propensity to confidently give false information likely disqualifies generative AI from operational decision-making. However, this type of AI, with human supervision, could enhance other aspects of data center management.
In every region of the world, data center capacity is being dramatically expanded. Across the board, the scale of capacity growth is stretching the critical infrastructure sectorβs talent supply. The availability (or lack) of specialist staff willβ¦
The pandemic has led to a renewed interest by data center managers in remote monitoring, management and automation. Uptime Institute has fielded dozens of inquiries about these approaches in recent months, but one in particular stands out: What willβ¦
As the data center build-out continues globally, many more people will be needed to design, build and operate this critical infrastructure. This report analyzes workforce requirements β by region, data center type and education.