In recent years, Uptime Institute has published regular reports examining both the rate and causes of data center and IT service outages. The reports, which have been widely read and reported in the media, paint a picture of an industry that is…
As a result of some high-profile outages and the growing interest in running critical services in a public cloud, the reliability — and transparency — of public cloud services has come under scrutiny.Cloud services are designed to operate with low…
Analyzing human error — with a view to preventing it — has always been challenging for data center operators. The cause of a failure can lie in how well a process was taught, how tired, well trained or resourced the staff are, or whether the…
The proposed Digital Operational Resilience Act (DORA) will introduce new reporting and resiliency requirements in Europe - and many authorities around the world are expected to be heavily influenced by these plans.
Control over critical digital infrastructure is increasingly in the hands of a small number of major providers. While a public cloud provides a flexible, stable and distributed IT environment, there are growing concerns around its use.These concerns…
In the 2020 Uptime Institute Intelligence report The gathering storm: Climate change and data center resiliency, the author noted that, “While sustainability… features heavily in the marketing of many operators, the threat of extreme weather to…
The bigger the outage, the greater the need for explanations and, most importantly, for taking steps to avoid a repeat.By any standards, the outage that affected Facebook on Monday, October 4th, was big. For more than six hours, Facebook and its…
Supply chain upheaval is one of the pandemic’s ripple effects, and the data center sector has not been spared. For most operators and vendors, supply logistics will remain a source of uncertainty for the near term. In Uptime Institute’s Global Data…
Many analysts have forecast an explosion in demand for edge data centers. After a long, slow start, demand is beginning to build, with small, prefabricated and mostly remotely operated data centers ready to be deployed to support a varying array of…
A recent outage at Akamai took down access to cloud services from Amazon Web Services and Oracle, as well as online services for American Express, Charles Schwab, Costco, Delta Airlines, FedEx, United Parcel Services, and many, many others, mostly…
The pandemic has accelerated some long-term trends toward greater use of digital services, remote working and remote operation. Overall, costs have been pushed up, but other impacts are less clear — some are even counter-intuitive. Many…
In the 12 months from early March 2020 to April 2021, COVID-19 made a big impact on how and where IT was used. This had a surprising — and in some ways paradoxical — impact on IT service availability and the number and severity of outages recorded…
A recent outage at content delivery network Fastly took down thousands of websites in different countries, including big names, such as Amazon, Twitter and Spotify, for nearly an hour. It is the latest large outage highlighting the downside of a key…
Cloud, hosted and many other internet-based services and workloads are designed to operate with very low failure rates. Large (at-scale) cloud and IT service providers use an array of software and data management tools, strategies and services to…
Data center uninterruptible power supply (UPS) systems are evolving. New technologies are enabling various electrical approaches. But will UPS systems of the future meet the changing requirements of operators? This report discusses UPS adoption…
Andy Lawrence
Douglas Donnellan
Intelligence Team
Jacqueline Davis
Dr. Tomas Rahkonen
Daniel Bizo