Intelligence Update
The COVID outage paradox
In the 12 months from early March 2020 to April 2021, COVID-19 made a big impact on how and where IT was used. This had a surprising — and in some ways paradoxical — impact on IT service availability and the number and severity of outages recorded.
At the beginning of the pandemic, data center managers were bracing themselves. Scheduled maintenance was postponed, again and again. Critical equipment was caught up in the supply chain. Shifts needed to be split into teams that must never meet, and many staff members fell ill or were forced to isolate. A jump in outages seemed inevitable.
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