UII BRIEFING REPORT 14 | JUN 2018
Briefing Report
Solving the Issue of Complex Systems Failure
A new book, Meltdown by Chris Clearfield and András Tilcsik, provides an explanation for the source of systems errors. Like Uptime Institute, the authors attribute human error to management mistakes, but they also offer a number of innovative solutions for addressing organizational flaws that ineluctably lead to management mistakes. Some of these solutions, based on the social sciences rather than on business or engineering curricula, will be counterintuitive to IT operations and C-suite executives alike. Clearfield and Tilcsik make a convincing case that diverse leadership is essential to avoiding the groupthink that permeates many organizations and creates a layer of management risk.
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